Showing posts with label should. Show all posts
Showing posts with label should. Show all posts

Sunday, 15 December 2013

What should i do?

What should i do? Register Help Remember Me?   What's New Today's Posts Forum Actions Mark Forums Read Advanced Search Forum General General Certification What should i do? + Reply to Thread 
Hello everyone,

I'm fairly new to this forum, I'm about to start working as a Helpdesk Technician at a bank, and I've done Helpdesk before as an intern for two years. I'd like to grow beyond the Helpdesk position and do something challenging. What do you guys recommend me to do while i'm in helpdesk that will help me get exposed to more challenging tasks and add to my knowledge. Also what kind of certifications do you recommend?

Thank you

 


First question is what interests you? That is what certifications I would look at.
- Like Microsoft? Consider starting with the the Windows 7 exam, Server 2008/2012, SCCM, Hyper-V (if virtualization interests you).
- Cisco? Start with CCENT, Progress to CCNA, etc.
- Security ? - Start with Comptia Security +

As to getting exposed more. If it is slow ask if there is anything you can help with. Take interest in things others are doing that you find interesting? Example (I like networking) when I did helpdesk I would ask if I could go help them install switches (if I had no work) or do patch panel runs for them.


Is the glass half empty, half full, or twice as big as it needs to be?
2013 Goals: CCNP ROUTE [X]

Server admin? I would suggest the following in order, which will also improve your skills for the new HD role and may provide an opportunity to transfer to Desktop/Networks in your company:

A+, Windows 7, Network+, Server 2008/2012 (depend on when you get to this and what is in your environment)

WGU B.S. IT - Security Progress:
Transferred (WFV1:3 CUs) | Required (Too Many:116 CUs) | In Progress (EBV1,CLC1,TBP1:10 CUs) | Completed (EAV1:4 CUs)

Get acquainted with the server guys at your workplace. Be willing to help anyway you can. Let them know you want to learn more. Show your enthusiasm for doing the work. If you run into an issue that you may have to escalate to the server team, try to narrow down the issue as far as you can instead of just escalating a ticket because it's out of your realm.

I'd look into getting a Windows 7 and Windows Server certification. Most likely that's the operating system being used at the bank.

Visit my blog: http://rowell.dionicio.net - Member of Cisco Champions

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Tuesday, 29 October 2013

EzineArticles Asks: What Reading Level Should You Target?

Use Words That Speak to Readers

Authors have typically achieved higher levels of education than the average reading level and tend to write at the same reading level as other authors in their niche. So where does that leave the actual reader?

According to many reports (including the U.S. National Center for Education Statistics’ 1992 Adult Literacy survey), the average reading level is the 7th or 8th grade. Combine that with reports of increasingly low-attention spans of Internet users who require even milder language and you’re looking at a reading level of the 6th or 7th grade.

What Should You Do?

Our recommendation is this: If you want to communicate the right idea to the right audience, then you need to use the language and vocabulary with which they’re most comfortable. Sometimes that will require simple words and sometimes more specific language should be used. Ultimately, you need to dig into the demographics of your target audience to determine their reading level. This will ensure you’re sensitive to their needs and will be able to communicate your message.

Also, take a look at recommended reading lists that are prescribed for the various reading levels. There are plenty of words like “assimilate” and “eccentric” that occur on 8th grade vocabulary lists, so it’s important to point out that reading level doesn’t indicate the shortness of words. The key is your readers should understand the words and its context.

What Do You Think?

Now we’d like to pose this highly debated question to you: What Reading Level Should You Target?

Do you believe that articles should be watered down to reach a wider audience? Why or why not?
Do you believe that audiences should be challenged with a higher reading level? Why or why not?

Share your feedback or questions in the comments section below. For those who are curious about where your article’s reading level is, stick around to calculate your current reading level.

Calculating Your Article’s Current Reading Level

There are several formulas to determine reading level (Flesch, Dale-Chall, Gunning, SMOG, etc.).

Read-able.com provides a great Readability Test Tool to help you easily determine the current reading level of your articles. All you have to do is enter your article’s URL and it will provide the actual scores for 6 readability formulas and the text statistics used to calculate your score.

Want a closer look at exactly how these reading levels are calculated? Try the SMOG formula!

We’ve chosen to outline Harry McLaughlin’s SMOG formula because it’s one of the most recent formulas proposed and it’s one of the easiest to calculate. However, if you wish to look further into assessing the reading level of your articles, we strongly recommend reviewing the Dale-Chall formula which incorporates a word list of easy words and has been often referred to as the most accurate formula.

How to Assess the Reading Level of Your Articles Using the SMOG Formula

SMOG stands for Simple Measure of Gobbledygook (wordy or generally unintelligible jargon) and is a measure of readability developed in the late 60s to estimate the years of education needed to understand a piece of writing.

It takes a bit of patience, but here’s how SMOG works:

Select a total of 30 sentences in your article.Count the number of syllables for each word in each of the 30 sentences.Count the number of words that contain 3 or more syllables.Determine the nearest perfect square root of the total number of words with 3 or more syllables (use this PDF chart from ClassZone.com if you need a refresher).Add the result to the number 3 (a constant in the formula) and you will have calculated the grade level of your article.

For example: Suppose your article has 50 words with 3 or more syllables in the 30 sentences that you reviewed.

3-syllable word count = 50Estimate the nearest square root = 7Add 3 = 1010th-grade reading level or college reading level

Don’t forget: We’d love to hear from you! Please share your feedback regarding the above question (What Reading Level Should You Target?) and feel free to share your writing’s reading level in the comments section below!

Posted by Vanessa, Editorial Manager on October 9, 2013 at 9:00 am | 1,519 views


View the original article here

Friday, 20 September 2013

Interview: Craig Ward talks graphic design lies and why you should stop hating Comic Sans

UPDATE 11/9/13:  Due to its success, Popular Lies About Graphic Design has now been published it second edition – and is soon to be translated into Chinese.

UPDATE 3/12/12: Actar now says that orders have not been cancelled, but have been delayed by 10 days.

UPDATE 30/11/12: Due to a publishing snafu, all European orders for the book through Amazon have been cancelled (including from Amazon UK). If you want to get your hands on the book, visit the Actar website and order it there.

Craig Ward is a liar. The designer and art director has just released a book called Popular Lies About Graphic Design, where he sets out to demolish widely held 'truths' that he thinks are a lot of codswallop – from 'Graphic design is easy' (yep, Ed) and 'There’s no budget but it’s a great opportunity' (definitely) to 'The client is a $%&*' (not always) and 'Comic Sans is the worst typeface ever created' (erm...).

Each 'lie' is either demolished piece by piece, or used as a jumping off point to discuss what Craig's learned over his years in the business from starting out in London to his current career in New York. Funny answers are juxtaposed again thoughtful reflection – and the centre of the book is given over to the likes of Stefan Sagmeister, David Carson and Milton Glaser explaining the worst lie they've ever been told.

I sat down with Craig to find out more about the book, and explore some of the areas he touches on.

NB: Why did you use the concept of lies to set out these thoughts? For example, were these things you used to believe but experience has taught you differently?

CW: "I think the joy of being a designer is that it's a constantly evolving experience, there are surely parts of this book that my opinion will perhaps have shifted on in a few years time but that's kind of the point. I set out on page one (sort of) that fact that this is a book full of opinions. There are so many books out there that just say 'this is how it is supposed to be' that they don't really leave any room for interpretation and I certainly didn't want this to come across like that.

"Lies is a good hook, I think – it's punchy and memorable.

"The whole idea of the truth is subjective anyway, so it felt like a good format to set the lie out, distress it or warp it in some way typographically – and then argue why I believe this not to be the case."

NB: Who did you have in mind as a reader when you were writing this?

CW: "Myself and younger practitioners – students and recent graduates – are the main market really. I wrote these little essays for myself, way before I'd thought about collecting them into a book so there's an element of catharsis in there.

"I feel like I never got out of the student mentality – the experimental, try anything once kind of mindset – and I think that's something I'm really proud of. It's what (I hope) keeps my work fresh. There is, probably, nothing in the book that someone who has been working for 15 years won't have heard before – but hopefully they'll find something interesting the way it's written, the way I argue it and also seeing it in the context of the book.

"I actually love the idea of this little book living in designers' bathrooms all over the world; the kind of thing that anyone of any experience can dip in and out of."

NB: Is Comic Sans hated less for itself – even despite its ubiquity – but more as a symbol of the way that many people use fonts without any thought given to how they texture they text? And is this a form of snobbery in itself?

CW: "Definitely. As much as anyone likes to think that they're not a design snob, you're always judging other people's work – consciously or otherwise. Comic Sans has just had some really bad PR and that section represents kind of the fluffy side of the book which I wanted to put in there alongside some of the more worthy discussions."

NB: You argue that Helvetica isn't a "neutral" font and designers should ask themselves why they want such a font anyway. As more and more apps, sites and networks with a single typeface within them are being created that allow many forms of communication, do you think we need to use a greater choice of neutral typefaces for people to use within them? Faces that are as appropriate – or at least not inappropriate – to caption Chloe Sevigny Instagramming a cupcake as to say 'Call home. Something's happened to Dad.'

CW: "I think what we're seeing is another way in which the Internet has democratised and at the same time confused things.

"The breadth of content and opinions online means it's almost impossible to create a catch-all style for a website like Twitter, where you have people posting pictures of their lunch next to people announcing they've been diagnosed with cancer.

"The diversity on Twitter is actually astounding to me – there are whole sections of it that we never see. I sometimes click on those trending hashtags to see what they're about and the people responding to them are so far away from the kind of people I interact with day to day but, here we are, all using the same online space.

"Equally, sites like MySpace where people had more control over the look of their page (originally) probably failed (or were less successful in the long-term) because, you know what, I don't want to try and read about someone's life on top of a fucking floral background in yellow or pink text. People do make bad decisions visually when allowed to and so perhaps the neutrality that Facebook and Twitter offer are necessary."

NB: You say "stock photography has basically ruined the photography industry". Are 'crowdsourced' design services like 99designs and website template services from hosting firms doing the same to the design industry?

CW: "Without question. There will always be work for very good photographers and very good designers.

"But I honestly think stock images, elements, icons, templates, etc are like cigarettes; every time you use one you take five minutes off your career.

"Portfolio sites especially – like that Indexhibit thing. I mean seriously? You can't be bothered to design your own fucking website? What kind of message does that send to your clients? Template sites are something that should be used by people who don't know how to design and don't want to have to deal with finding a designer they like and who they can afford. They're the equivalent of Prontaprint or something.

NB: You might get 99 per cent of your approaches by email or phone, but you're an established name in the industry. Do newcomers still need to move to near a creative hub – if not London, then say Manchester, Leeds, Brighton, etc – for networking, seeing clients face to face or just to have a day job at an agency while they get themselves established?

CW: "I think it's different for everyone. My first commissions came in over email because I had taken the time to create a set of promotional postcards as mail-outs. This was long before I was anything in industry. I mailed them out to magazines I wanted to work at, followed up with a call or an email and then they eventually came back with work. I could've been based anywhere at that point.

"As it happens, I was in London at the time and I did have a day job – that I didn't enjoy. It was the lack of enjoyment I was having that gave me the impetus to start making noise about myself. I think it's important for everyone to find their own way through it though."

NB: Did you choose to phrase some of the 'lies' just to provoke a reaction? For example, you say 'people care about design' but then go on to explain that you mean aesthetic design rather than Donald Norman-esque design-as-usability.

CW: "The hardest thing about putting a book together, I found, was giving people reasons to keep turning the page and reigning myself in. My work and my working methods are different from project to project and I very rarely use the same technique twice. That's fine on one-off projects but, there has to be a uniformity to a book; a pace and a rhythm to stop it feeling disjointed.

"There was the matter of it being translated into different languages to bear in mind, so I had limit myself with regards to what I did to the chapter headers. The headlines, therefore, became important so, to an extent perhaps a couple of them are slightly more inflammatory than they could be but, with that said, I didn't make any of them up – they were all heard in conversation, in forums online and in articles I had read so, my conscience is clear."

NB: Will you work for us for free? It's a great opportunity?

CW: "Will you buy five thousand copies of the book? Then sure!"


View the original article here

Wednesday, 18 September 2013

Interview: Craig Ward talks graphic design lies and why you should stop hating Comic Sans

UPDATE 11/9/13:  Due to its success, Popular Lies About Graphic Design has now been published it second edition – and is soon to be translated into Chinese.

UPDATE 3/12/12: Actar now says that orders have not been cancelled, but have been delayed by 10 days.

UPDATE 30/11/12: Due to a publishing snafu, all European orders for the book through Amazon have been cancelled (including from Amazon UK). If you want to get your hands on the book, visit the Actar website and order it there.

Craig Ward is a liar. The designer and art director has just released a book called Popular Lies About Graphic Design, where he sets out to demolish widely held 'truths' that he thinks are a lot of codswallop – from 'Graphic design is easy' (yep, Ed) and 'There’s no budget but it’s a great opportunity' (definitely) to 'The client is a $%&*' (not always) and 'Comic Sans is the worst typeface ever created' (erm...).

Each 'lie' is either demolished piece by piece, or used as a jumping off point to discuss what Craig's learned over his years in the business from starting out in London to his current career in New York. Funny answers are juxtaposed again thoughtful reflection – and the centre of the book is given over to the likes of Stefan Sagmeister, David Carson and Milton Glaser explaining the worst lie they've ever been told.

I sat down with Craig to find out more about the book, and explore some of the areas he touches on.

NB: Why did you use the concept of lies to set out these thoughts? For example, were these things you used to believe but experience has taught you differently?

CW: "I think the joy of being a designer is that it's a constantly evolving experience, there are surely parts of this book that my opinion will perhaps have shifted on in a few years time but that's kind of the point. I set out on page one (sort of) that fact that this is a book full of opinions. There are so many books out there that just say 'this is how it is supposed to be' that they don't really leave any room for interpretation and I certainly didn't want this to come across like that.

"Lies is a good hook, I think – it's punchy and memorable.

"The whole idea of the truth is subjective anyway, so it felt like a good format to set the lie out, distress it or warp it in some way typographically – and then argue why I believe this not to be the case."

NB: Who did you have in mind as a reader when you were writing this?

CW: "Myself and younger practitioners – students and recent graduates – are the main market really. I wrote these little essays for myself, way before I'd thought about collecting them into a book so there's an element of catharsis in there.

"I feel like I never got out of the student mentality – the experimental, try anything once kind of mindset – and I think that's something I'm really proud of. It's what (I hope) keeps my work fresh. There is, probably, nothing in the book that someone who has been working for 15 years won't have heard before – but hopefully they'll find something interesting the way it's written, the way I argue it and also seeing it in the context of the book.

"I actually love the idea of this little book living in designers' bathrooms all over the world; the kind of thing that anyone of any experience can dip in and out of."

NB: Is Comic Sans hated less for itself – even despite its ubiquity – but more as a symbol of the way that many people use fonts without any thought given to how they texture they text? And is this a form of snobbery in itself?

CW: "Definitely. As much as anyone likes to think that they're not a design snob, you're always judging other people's work – consciously or otherwise. Comic Sans has just had some really bad PR and that section represents kind of the fluffy side of the book which I wanted to put in there alongside some of the more worthy discussions."

NB: You argue that Helvetica isn't a "neutral" font and designers should ask themselves why they want such a font anyway. As more and more apps, sites and networks with a single typeface within them are being created that allow many forms of communication, do you think we need to use a greater choice of neutral typefaces for people to use within them? Faces that are as appropriate – or at least not inappropriate – to caption Chloe Sevigny Instagramming a cupcake as to say 'Call home. Something's happened to Dad.'

CW: "I think what we're seeing is another way in which the Internet has democratised and at the same time confused things.

"The breadth of content and opinions online means it's almost impossible to create a catch-all style for a website like Twitter, where you have people posting pictures of their lunch next to people announcing they've been diagnosed with cancer.

"The diversity on Twitter is actually astounding to me – there are whole sections of it that we never see. I sometimes click on those trending hashtags to see what they're about and the people responding to them are so far away from the kind of people I interact with day to day but, here we are, all using the same online space.

"Equally, sites like MySpace where people had more control over the look of their page (originally) probably failed (or were less successful in the long-term) because, you know what, I don't want to try and read about someone's life on top of a fucking floral background in yellow or pink text. People do make bad decisions visually when allowed to and so perhaps the neutrality that Facebook and Twitter offer are necessary."

NB: You say "stock photography has basically ruined the photography industry". Are 'crowdsourced' design services like 99designs and website template services from hosting firms doing the same to the design industry?

CW: "Without question. There will always be work for very good photographers and very good designers.

"But I honestly think stock images, elements, icons, templates, etc are like cigarettes; every time you use one you take five minutes off your career.

"Portfolio sites especially – like that Indexhibit thing. I mean seriously? You can't be bothered to design your own fucking website? What kind of message does that send to your clients? Template sites are something that should be used by people who don't know how to design and don't want to have to deal with finding a designer they like and who they can afford. They're the equivalent of Prontaprint or something.

NB: You might get 99 per cent of your approaches by email or phone, but you're an established name in the industry. Do newcomers still need to move to near a creative hub – if not London, then say Manchester, Leeds, Brighton, etc – for networking, seeing clients face to face or just to have a day job at an agency while they get themselves established?

CW: "I think it's different for everyone. My first commissions came in over email because I had taken the time to create a set of promotional postcards as mail-outs. This was long before I was anything in industry. I mailed them out to magazines I wanted to work at, followed up with a call or an email and then they eventually came back with work. I could've been based anywhere at that point.

"As it happens, I was in London at the time and I did have a day job – that I didn't enjoy. It was the lack of enjoyment I was having that gave me the impetus to start making noise about myself. I think it's important for everyone to find their own way through it though."

NB: Did you choose to phrase some of the 'lies' just to provoke a reaction? For example, you say 'people care about design' but then go on to explain that you mean aesthetic design rather than Donald Norman-esque design-as-usability.

CW: "The hardest thing about putting a book together, I found, was giving people reasons to keep turning the page and reigning myself in. My work and my working methods are different from project to project and I very rarely use the same technique twice. That's fine on one-off projects but, there has to be a uniformity to a book; a pace and a rhythm to stop it feeling disjointed.

"There was the matter of it being translated into different languages to bear in mind, so I had limit myself with regards to what I did to the chapter headers. The headlines, therefore, became important so, to an extent perhaps a couple of them are slightly more inflammatory than they could be but, with that said, I didn't make any of them up – they were all heard in conversation, in forums online and in articles I had read so, my conscience is clear."

NB: Will you work for us for free? It's a great opportunity?

CW: "Will you buy five thousand copies of the book? Then sure!"


View the original article here